German Kinetics U.S.A. is your leader in providing SilverFlame broadheads. German Kinectics U.S.A. is the larget SilverFlame dealer in the world. If you hate flimsy broadheads as much as I do-WELCOME!!! b>German Kinetics U.S.A. 3159 Stevens Circle N Erie CO 80516 303-523-4508-Bus. 720-890-5080-Fax vince@germankineticsusa.com My customer service hours are Monday - Friday 930am - 600pm MST.But heck try me on the weekends, I could be around (303)523-4508. Online orders are accepted anytime and will be filled in the order in which they are received. All orders, questions, and comments should be directed to email link listed at the bottom of this page. International Shipping We ship via USPS Express Mail. Duties and taxes are the sole responsibility of the purchaser. Please be sure of local laws regarding broadheads.Broadheads confiscated by your countries customs will not be refunded. For faster delivery options please contact us via email or by phone for rates. Limited Lifetime Warranty: This warranty is intended to cover product damage incurred while hunting (shooting at game) or during typical non-abusive practice sessions due to workmanship failure.This warranty does not cover situations like hitting rocks due to pass throughs or missing a target. Returns: Customers retain the option of returning non-used products within 10 days (per invoice date) of original purchase date for complete refund. The customer will bare the burden of responsibility for all shipping costs associated with the return of all unused products. GERMAN KINETICS USA will not accept articles shipped COD, or any other mailing process, which requires payment upon delivery. The Return Policy may not apply to certain price reduced items. Question/Coments Refunds/Returns